Fahry.
Technical Support • Infrastructure

Keeping systems,
servers & networks
running reliably.

Saya Fahry Trisnawan, Technical Support yang menangani server, system, network, hosting, DNS, mail server, dan virtualization dalam lingkungan operasional 24/7.

Lihat pengalaman → Hubungi saya
3+Tahun pengalaman
di industri hosting
24/7Infrastructure
support & monitoring
End-to-EndSystem, server
& network
fahry@infra:~
$ whoami
fahry-trisnawan

$ role
Technical Support

$ focus
server · system · network
virtualization · hosting

$ uptime --experience
3+ years

● systems operational
01 / ABOUT

Technical support dengan
scope infrastructure.

Technical Support dengan pengalaman lebih dari 3 tahun di industri hosting dan infrastruktur IT. Terbiasa menangani operasional dan troubleshooting server, network, virtualization, hosting, DNS, serta layanan email.

Dalam pekerjaan sehari-hari saya menangani kebutuhan infrastructure secara end-to-end: monitoring, konfigurasi, maintenance, troubleshooting, backup, hingga support pelanggan dan eskalasi incident.

“Bukan hanya membuat service berjalan, tapi memahami apa yang terjadi ketika service berhenti berjalan.”

02 / TECHNICAL SKILLS

Tools yang saya
gunakan & kelola.

01

Server & System

Linux · Windows · Web Server · Database · System Administration

02

Network

IP · DNS · VLAN · Routing · BGP · VPN · L2TP · Firewall · MikroTik · Cisco

03

Virtualization

Proxmox VE · Virtualizor · TrueNAS · VM · Storage · Virtual Networking

04

Hosting

Hosting infrastructure · DNS · Mail Server · Customer Technical Support

03 / EXPERIENCE

Perjalanan
profesional.

JUN 2023 — NOW

Technical Support

PT Dewabisnis Digital Indonesia (Dewabiz)

  • Monitoring dan pengelolaan server, network, dan infrastruktur hosting 24/7.
  • Troubleshooting Linux server, jaringan, aplikasi, web server, database, DNS, dan mail server.
  • Mengelola dan troubleshoot Proxmox VE serta Virtualizor, termasuk VM, storage, dan network.
  • Konfigurasi dan troubleshooting MikroTik, Cisco managed switch, VLAN, routing, VPN, dan firewall.
  • Backup, restore, disaster recovery, incident handling, dokumentasi, dan customer technical support.
APR 2022 — FEB 2023

Supervisor Coordinator

PT FIFGROUP Cabang Jatiuwung

Memimpin operasional kios marketing, memantau target, melatih staf, serta menyusun dan meninjau laporan.

DEC 2019 — MAR 2022

Freelance IT Support

CV Indosoft — Cloud Of Network

Troubleshooting server, PC, notebook, printer, CCTV, MikroTik, managed switch, wireless access point, serta network maintenance.

JUL 2019 — MAR 2022

Marketing Credit Executive

PT Swakarya Insan Mandiri & PT Wahana Inti Narendra

Mencari nasabah, melakukan kunjungan repeat order, dan membangun hubungan dengan nasabah serta dealer.

04 / PROJECTS & NOTES

Infrastructure yang
ingin saya dokumentasikan.

Ruang ini disiapkan untuk portfolio teknis dan catatan troubleshooting. Tambahkan case study nyata dari pekerjaan atau lab pribadi tanpa membocorkan informasi pelanggan.

LAB / VIRTUALIZATION

Proxmox Infrastructure

VM lifecycle, template, storage, networking, backup & migration.

NETWORK / DNS

Network & DNS

VLAN, routing, firewall, DNS server, troubleshooting resolution dan connectivity.

HOSTING / MAIL

Hosting Infrastructure

Web, database, mail, monitoring, backup dan operational troubleshooting.

05 / EDUCATION

Education &
certification.

S1 Manajemen Sumber Daya ManusiaUniversitas Primagraha · 2018–2022 · IPK 3.16 / 4.00
MikroTik Certified Network AssociateMTCNA Basic Essential Class · 09 Mar 2023 – 09 Mar 2026
06 / CONTACT

Let’s talk
infrastructure.

Untuk pekerjaan, kolaborasi, technical discussion, atau sekadar bertukar pengalaman seputar infrastructure.

me@fahry.id s.id/Fahrytrisnawan ↗